Q: Which courier company we are using?
A: J&T/GD Express/DHL
Q: What if parcel losing on the way of dispatching?
A: If the address is correct, that will be problem of courier company. We are not liable for it, but we will contact courier company. No fully claimed guarantee.
Q: How long I have to wait after I place order?
A: For Malaysia14 Working days. Working days does not included weekend and any holidays.
A:For Singapore 15-20 working days. Working days does not included weekend and any holidays.
A: For International shipping 25-28 working days. Working days does not included weekend and any holidays.
Q: How Can I track my order?
A: Register an account by using the email address you placed order. You can check your previous order and track your order. After parcel has posted out, tracking number will directly sent via email. So do not key in invalid email address.
Shipping Rates
| West Malaysia | RM8 FREE SHIPPING🚚: RM130 |
| East Malaysia | RM10 FREE SHIPPING🚚: RM160 |
| Singapore | RM40/kg for first 3 pairs RM5/kg add on FREE SHIPPING🚚: RM350 |
| International Shipping | RM300 for 1-5 pairs RM30 for add on FREE SHIPPING🚚: RM650 |
*Might be changing time to time, all right reserved by Gorgeous Lab
问：我们使用什么公司进行快递服务呢?
答：J&T Express/ GD Express/ DHL
问：如果包裹路途中丢失了会怎么处理呢？
答：我们会检查地址是否正确，如果正确的话将会是快递公司的责任。我们将会尽可能协助与快递公司跟进解决方案，没有全退款保证。
问：下单后多久会受到包裹？
答：马来西亚 - 三个星期内 （东马会因为疫情管控而提早/延迟)
答：新加坡 - 15 - 20个工作日（工作日并不包括当地的假期/周末）
答：国际 - 28个工作日内 （工作日并不包括当地的假期/周末）
问：要如何追踪我的包裹呢？
答：请在我们的网站上注册一个账号，在包裹发出以后我们会寄追踪号码去您的邮箱。
所以请使用真实有效的邮箱，谢谢。
